At BolancStore, we want to ensure that you are completely satisfied with your purchase. This Return Policy page describes the conditions and procedures for making a return on our website located at https://bolancstore.com/ (“Website”). Please read the following information carefully before making a return.

Right of withdrawal

We offer a 7-day return policy for unopened products. This means that if you change your mind and the packaging of the product you purchased has not been opened, you can return it to us within 7 days of receipt for a refund or exchange. Please note that this return policy does not apply to opened or used products.

2. Return conditions:

To be eligible for a return, please ensure you meet the following conditions:

The product must be in its original condition, with all accessories, tags, and original packaging.
The product packaging must not have been opened.
The product must not show any signs of use, damage, or alteration.
The product must be accompanied by proof of purchase, such as a receipt or invoice.
3. Return Procedure:

If you wish to return an eligible unopened product, please follow the steps below:

Contact our customer service within 7 days of receiving the product to inform our team of your intention to return the product.
Carefully pack the product in its original packaging.
Include a copy of the proof of purchase in the package.
Send the package to the return address provided by our customer service.
4. Return costs:

Return shipping costs are your responsibility, unless we made an error or the product is defective. We recommend using a trackable shipping service to return your product, as we cannot be held responsible for packages lost or damaged during return.

5. Return processing:

Once we have received the returned product and verified that it complies with the return conditions, we will proceed with a refund or exchange, according to your choice. The refund will be issued as soon as possible, generally within 5 business days of receiving the return. Please note that the initial shipping costs are non-refundable.